1. How do you ship your orders?
The shipping courier will depend on where the order will be sent to. We will be using a variety of couriers to service your order.
2. Where do you ship your items to?
We can ship almost anywhere in the country.
3. What are your shipping rates?
Shipping rates vary depending on the number of items as well as the shipping location. You can view the shipping cost when you view your Shopping Bag.
4. How long will it take for my order to arrive?
Your order will arrive depending on your shipping location and the items you ordered. Ordinarily, orders will arrive between 5-7 business days withing Metro Manila and to 5-10 business days in provincial areas.
5. How do I track my order?
We will be providing you with a tracking number once your order is shipped. You can use this number to track your order via the courier's website.
6. Free shipping?
From time to time, merrell.com.ph web store runs free shipping promotions. To be notified by email, simply sign up to the merrell.com.ph Newsletter. Please note that free shipping promotions will be applied to your order on the payment page.
The shipping courier will depend on where the order will be sent to.
Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates in the product page.
Once we have sent the tracking number, you can track your delivery at this site: http://www.cliqnship.com/.
Put the tracking number in “EXPRESS TRACK”. Click “TRACK NOW”.
You can check the status of your delivery.
For Metro Manila:
NOTE : For provincial orders, there is another tracking number/other waybill number that you can track at http://www.lbcexpress.com/.
Go to http://www.lbcexpress.com/and put in the tracking number, then click “Trace”.
Here are the details of your item. If you have questions, you can directly call LBC Customer Service.
We don't have operations during weekends and holidays. All orders and inquiries will be serve when operation resumes.